GREATER MANCHESTER | 0161 474 0085     LIVERPOOL | 0151 343 9196     LEEDS | 0161 474 0085

Woodbank Logo
Customer Service
Contact
Woodbank Logo

Eyre and Elliston

Print Management Case Study

Brief Overview

Founded in 1936, Eyre and Elliston is one of the largest and most well-established independent electrical wholesalers in the UK. They specialize in supplying a huge number of electrical and mechanical products to all of the industry’s leading manufacturers.

With more than 60 individual branch locations across the UK, from Cumbria in the North to Dorset in the South, and a head office in Chesterfield, Eyre and Elliston require a large number of printers, scanners, and MFDs (multifunctional devices), serviced across a large area.

Eyre & Elliston Logo

The Challenge

Eyre and Elliston were with a supplier who treated them very poorly, with no room for negotiation or review. The impersonal service also meant that branches had to rely on the IT Department at head office for support. With their current machines falling apart, and dissatisfied with the service they were getting, Eyre and Elliston decided to source a supplier who could improve their print solution, offer them a more personal service, and take the pressure off their IT department by supporting their branches directly. Having heard of Woodbank, Eyre and Elliston’s IT Department decided to give us a call.

    Old Machines - Eyre & Elliston

    The Solution

    We conducted a full review, including the 5-year contract with their current supplier. We concluded that they were overspending on out-of-date machines that required continuous repair and were wasting time on fixing the machines themselves. Woodbank could definitely improve on that kind of service.

    Our immediate solution for them was to repair the machines worth saving and replace those which were beyond repair with new machines. Thereafter, they would receive the Woodbank service and support provided to all our clients, freeing up their IT Department.

     

    The Result

    This tailored contract has now been in place with Eyre and Elliston since 2018. We continue to maintain the machines that are still serviceable, and replace the machines which are beyond repair with new machines, ensuring office workflow continues reliably for all 60+ locations. With this customer, we supply and service a total of 162 machines, with the added benefit of automated toner deliveries.

    With designated support headed up by our Service Director, Jason Morris, who was on hand from day one, and Account Manager, Dave Duffy, each branch now comes directly to us for support, completely eliminating the burden placed on the IT Department at Eyre and Elliston’s head office.

    “For us, the service is the biggest thing. Our previous supplier provided us with a very poor and inflexible service, refusing to address any of our concerns and the inconvenience that self-fixing was giving us. It’s completely different now; We have a great relationship with Woodbank.

    The last thing we want is to be involved in branches complaining about printers jamming – Woodbank look after our printers, and our branch people can come directly to them. If there’s ever an issue, we work together – It’s definitely a collaborative relationship. Both the Service Director, Jason and our Account Manager, Dave, are great, I’ve found them straightforward, upfront and easy to talk to about our needs and expectations.”

    – Simon Lawley (IT Manager)