Frequently Asked Questions

Yes. Once we have understood your situation, we can provide you the right print solution. As a result, our customers usually save around 20% of print costs.

A managed print service provides a business with an agreement that covers the management and maintenance of one or more printing devices. This brings down costs, saves you and your IT department valuable time, and improves reporting and analysis of usage.

Multifunctional Devices (MFDs) are devices which consolidate all your printing, copying, scanning, and even faxing capabilities into one machine. MFDs can save you energy, office space, and resources by acting as a convenient document processor.

Document management is the process by which a company obtains, manages, monitors, stores, and distributes their documents. Having an effective document management system can save your organisation time and money by reducing paper and improving workflow.

We work to properly understand your set-up. That means reviewing your current print infrastructure, process, and workflows. Then, and only then, we make our recommendations on how to improve.  We work to make significant improvements to free up your time, reduce your spend, and increase your efficiency.

Yes, we can handle everything on your behalf, from settling your current lease (if applicable,) to returning your existing devices to your current supplier. We provide you with new machines as fast as possible.

Security is a priority for us, too. That’s why we have a range of software solutions which provide enhanced security through automatic distribution & archiving, and user authentication, ensuring private information and data remains secure. We recommend what we use ourselves.

We aim to respond to all service and engineer calls within 4 hours. Our current average is below 3. In addition to this we have a 95% first time fix rate. Quick, effective, and personal.

No. All our service and support team are based in-house. This enables us to respond quickly, and provide the best customer service and support to our existing and new customers.

We don’t believe in making you jump through hoops to fix a problem that we can fix for you. Give us a call and if we can fix it remotely using our secure software, we will. If we can’t, we’ll get someone out to you to sort the issue personally.

All of our engineers have undergone extensive manufacturer training, which means they know the ins and outs of each machine we provide.

We have an ongoing commitment to reduce not only our own, but also our customers environmental footprint. We only work with partners who operate and have been recognised and awarded for operating in a way that considers, and takes steps to improve, our environment.

Our lease agreements range from 1-5 years depending on the requirements of the business and you can always purchase outright. We like to keep things as flexible for you as possible.

Absolutely. We do not use call centres; When you call us, you’ll be connected to an account manager within a few rings, saving everyone time.

We can ensure that you don’t run out with automatic orders. Once set up, when your cartridge is low, your device can update us and we’ll get some toner to straight to you.