Robinsons Brewery
Print Management Case StudyBrief Overview
Robinsons are a hugely respected brewery based in Stockport. Their story began in 1838, with William Robinson purchasing The Unicorn pub on Lower Hillgate, Stockport. 10 years later, his son George brewed the very first Robinsons ale. After a further 10 years, his younger son Frederick bought a warehouse, growing production to supply to local public houses; Robinsons Brewery was born.
Today, Robinsons is one of the UK’s largest independent family brewers with over 250 pubs, including managed houses, across the North West and Wales. They also happen to be a close neighbour.
Undergoing a review of their supplier for Print Managed services, Woodbank was invited to show how it would support Robinsons and its managed houses. Support and service being critical.
The Challenge
Robinsons worked with a large supplier for a number of years, and felt that the remote way in which this supplier operated their services no longer worked for them.
Their priority was being able to speak to one person for whatever they needed. They were looking for a supplier able to support them directly, and on a more personal level, a supplier who responds quickly and provides high quality service and support
The Solution
Our Managing Director Janet Bowden managed the project personally.
Supported by our Service Director Jason Morris, his experienced team, and Konica Minolta, Woodbank provided an overhaul of their current printers and the integration of print management software in under 3 weeks, across their multiple sites:
- Their Brewery in Stockport – Installed and running within a day.
- Their Packaging Plant in Bredbury – Installed and running within a day.
- 25 Managed Public Houses across the North West and Wales – Installed and running within three weeks.
The Result
With all new machines installed, and maintenance covered in our monthly management fee, Robinsons can keep costs low while improving their print infrastructure, saving over 20% on their print costs.
With the previous supplier, Robinsons’ staff would have to fix potentially complex issues over the phone. Instead, they now come directly to us for support. This removes the burden placed on Robinsons employees to self-fix their machines, saving them valuable time and resources, providing peace of mind, and freeing them up to do what they do best.
“As a family run business, we wanted to partner with someone with the same values and ethos. We wanted to speak to the owner, not just deal with a company who just wanted numbers and figures. At Woodbank, we speak to the MD. We like that. It’s a great culture fit.
Woodbank technical guys are very experienced and they knew what they were doing. It’s great. We just left them to it. They do all the liaising and the training. Very efficient, very smooth.”
– Simon Fuller (IT Infrastructure Service Manager)